The heart of a technologist is in serving – service without need of reciprocation.
Do you subscribe to this belief? After all, that is a tough, thankless life to live. I see so many who seem to be on a quest for self-glory or the latest discovery, much like Ponce de Leon’s search for the infamous Fountain of Youth.
Some may serve through discovery or creation, while some offer their service in the form of repair or maintenance. When at our best, we operate behind the scenes, unnoticed and under cover of dark, weaving our magic webs of security and five-nine’s availability.
All too often, the insecure turn to scoff at those less intellectual or computer-savvy as themselves lording their minutia of power in order to over-compensate for a failed childhood social life like Superman’s arch-nemesis, Lex Luthor.
Or perhaps it is something less sinister; perhaps we have forgotten how it feels not to be the domain admin or root level admin?
Do we seek to minimize another’s anguish over loosing that spreadsheet they worked all weekend on? Do we so quickly seek to belittle someone’s lack of understanding at just why they cannot login to the corporate VPN?
Micah (Learn to Duck), offers this advice:
Every day, I try to do something where I give something (time, money, expertise, humor, whatever) with no expectation of something in return. The reactions are interesting. Some people don’t believe it. Others don’t trust it. Most people appreciate what I have to give. But, for me, its somewhat of a selfish act. It makes me feel good. It makes me feel good.
Did we check this at the door somewhere along our career path, or did Corporate America’s bylaws drill this fanciful notion out of our brain like some Chinese water torture?
In either case, we stand in the shadows on this one, folks. Empathy is at the heart of success and maintaining a heart of service is the call to which we should rally.
Image credit to Vincent van Wylick