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BPM: Why Should MPS Providers Care About Business Process Management?

By Ken Stewart on March 3, 2010

Have you ever shouldered the burden of guilt for an upstream problem when a document failed to come out of one of your devices, just because you have oversight of the printer and MFP fleet?
While so many are still wrangling about the definition of MPS, don’t forget that any strategy requires change management in order to [...]

Posted in + Featured, Business, Change, Culture, EDM, MPS, Technology | Tagged AIIM, BPI, BPM, business process improvement, business process management, business process outsourcing, workflow | Leave a response

Customers Don’t Know What They Don’t Know.

By Ken Stewart on July 17, 2008

How many times have you been attempting to talk to a potential client and they are just not picking up what you are putting down? … Now, how many times have you been sold to by someone you didn’t think understood your problem, your need, your “hot button”?

Posted in Business, EDM, MPS | Tagged copying, educate, electronic Document Management Systems, faxing, indexing, Managed Print Services, printing, retain, scanning, workflow | 3 Responses

Pain, Pleasure and Perspective: Dealing with Change (Part 2 of 2) http://goo.gl/fb/q13L about 6 hours ago from Google
Enterprise Content Management – Is it for you? http://ff.im/hOb2M about 6 hours ago from FriendFeed
Is CA's acquisition of Nimsoft good or bad for Nimsoft customers? http://ff.im/hO95N about 7 hours ago from FriendFeed
Set Up Your Own Google-Style 20-Percent Time to Try New Projects - Time management - Lifehacker http://ff.im/hO8vq about 7 hours ago from FriendFeed
Ripped From The Headlines http://goo.gl/fb/yTgg about 16 hours ago from Google

workflow

BPM: Why Should MPS Providers Care About Business Process Management?

Customers Don’t Know What They Don’t Know.

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