By Ken Stewart on January 7, 2009
I was contacted by one of their technical support managers, concerned that my experience with their company was less than stellar. She asked if I had time to talk, and I gladly carved out time to review the cases to see just what might have went wrong. Learn what happened when WatchGuard takes time to call and chat.
Posted in Business, Culture, Technology | Tagged Customer Service, firewall, technical support, WatchGuard
By Ken Stewart on December 20, 2008
In a bad situation, bad customer service and unresponsive technical support simply makes things worse. In this article, WatchGuard shows it is slipping …
Posted in Business, Culture, Technology | Tagged Customer Service, firewall, technical support, WatchGuard
By Ken Stewart on December 5, 2008
…This time I must have won some sick and twisted lottery of suffering! Another checkbox rears its ugly head.
Posted in Business, Technology | Tagged firewall, VPN, WAN, WatchGuard
By Ken Stewart on April 24, 2008
Several years ago, WatchGuard Technologies was recommended to me to manage our SMB perimeter security. They went from best to worst, with some very poor business decisions, and back to one of the best again.
Posted in Change, Technology | Tagged Customer Service, firewall, WatchGuard