By Ken Stewart on July 31, 2008
I recently made a very unpleasant discovery with my current phone system support agency. We purchased a VoIP phone system over a year ago, and are now discovering some hidden language rising to the surface… Have you had this experience? How did it make you feel? Read more about being stuck between a rock and Microsoft – and give advice on how you would deal with it.
Posted in Business, Technology | Tagged Communication, phones, SLA, VoIP
By Ken Stewart on July 24, 2008
o I received a phone call today from a local voice and data service provider requesting an audience to tell me about their offerings. Just what is it you think you are trying to sell me?
Posted in Business, Solutions Selling, Technology | Tagged data, Solutions Selling, T-1 ciruit, voice, VoIP
By Ken Stewart on May 19, 2008
Just what’s in a checkbox? That is the question I was asking myself after 6+ hours and 5 engineers finally figured out …
Posted in Business, Technology | Tagged Call Center, IIS, PBX, Phone, Troubleshooting, VoIP
By Ken Stewart on March 26, 2008
I have just spent the past 3 weeks working with my firewall vendor’s technical support trying to extend our corporate VoIP network to our branch offices. It was suppose to be a simple thing and only require a few clicks of the mouse…
Let me start by saying a VoIP (Voice over Internet Protocol) phone system is a [...]
Posted in Business, Change, Culture, EDM, Technology | Tagged customer, firewall, problem solving, solution sale, VoIP, What, Why