By Ken Stewart on January 7, 2009
I was contacted by one of their technical support managers, concerned that my experience with their company was less than stellar. She asked if I had time to talk, and I gladly carved out time to review the cases to see just what might have went wrong. Learn what happened when WatchGuard takes time to call and chat.
Posted in Business, Culture, Technology | Tagged Customer Service, firewall, technical support, WatchGuard
By Ken Stewart on December 20, 2008
In a bad situation, bad customer service and unresponsive technical support simply makes things worse. In this article, WatchGuard shows it is slipping …
Posted in Business, Culture, Technology | Tagged Customer Service, firewall, technical support, WatchGuard
By Ken Stewart on March 24, 2008
Ah, there is nothing better than spending hours and weeks trying to solve one little annoying problem only to stump the technical support engineers so badly that the only thing they can say is that we need to upgrade our software yet again… I am told we are pretty far behind, and it would be [...]
Posted in Business, Technology | Tagged core, helpdesk, Infrastructure, Software, technical support, upgrade