support

Is The Problem Sales Versus Support?

By Ken Stewart on September 19, 2009

Why is it that sales and support seem to have this stereotypical rift?

Posted in Business, Change, Culture | Tagged IT, problem, problem solving, Sales, service, support, Team | 7 Responses

When Does Process Kill Service?

By Ken Stewart on January 22, 2009

Why is it that so many companies put barriers up between you and the resources you need?

Posted in Business, Culture | Tagged Customer Service, Raving Fans, support | 10 Responses

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