With dozens of e-mails flying at us each day, streams of news, SMS messages, Twitter, Facebook and meetings to plan meetings has the sincerity left the building? With so many quick touches what happened to the masters of relationships – those professionals who knew the key to quality time is nothing more than time spent [...]
In years past, Management Information Systems (MIS) became the new silicon cowboys, attempting to bring order and enhanced productivity to you and I. Soon enough, that moniker fell out of season and IT became the moniker for all of us pocket-protector-wearing propeller-heads. This subsequently lead to the the dot-com era where IT = SEXY (later [...]
Have you ever felt worse after hanging up the phone or walking out of the store, because when talking to the person representing the company from which you just purchased a product or service – they didn’t believe what they were telling you?
Why is it that sales and support seem to have this stereotypical rift?
Many businesses boast about their stats, proving this, that or the other. We want to believe statistics. Numbers don’t lie, do they?
Do you call to confirm your sales appointment? Max Rosenthal dives deeper into the common excuses sales people throw at you.
Sometimes the customer is NOT always right. Can you fire your customer?
At a recent sales manager executive training meeting, I asked the question, “Are your reps calling on the executive level decision maker?” The hands ceremoniously shot up in compliance. I then rhetorically asked, “Who do you think you are fooling?”
It happens all the time, that we do the same thing over and over, never once thinking about how we could improve the process to streamline it and make it more accurate. Don’t fall victim to this trap, and take a minute to consider what you do everyday. You might be surprised, as I was, that the most obvious and common things you do on a daily basis are the ones you can improve the most.
What did you miss in that last sales opportunity you were in? I’m here to tell you what you missed… sales advice from an IT guy? Oh, brother what is this wold coming to?
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