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Raving Fans
When Does Process Kill Service?
Why is it that so many companies put barriers up between you and the resources you need?
Systems not rules – Favorite quote of the day
I just wrapped up the first read of a book a friend of mine gave me – called Raving Fans. This is book about turning good customer service into Raving Fan service. Here’s a quote that really struck me…
DandyID
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