By Ken Stewart on January 20, 2010
I’m a big advocate for listening to what your customers are telling you – listen to what they say but anticipate what they need. If you don’t, you risk being irrelevant, obsolete, or worse – entering a death spiral, as I gingerly mentioned in my last article, Is 2013 the End of Our Industry.
A more in [...]
Posted in Change, Technology | Tagged IT predictions, Managed Services, MPS, professional services
By Ken Stewart on March 24, 2008
Tonight we discuss ”the rise in importance of the channel and solutions providers” of document solutions. In a recent article in ImageSource titled Top 10 Industry Trends, authored by John Mancini, the President of AIIM, outlines what he believes to be the top 10 drivers within the DMS space… Let’s continue our discussion with the number 6 influencer in [...]
Posted in Business, Culture, Technology | Tagged AIIM, document solutions, EDM, John Mancini, professional services, Solutions Provider