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Process
Trading Progress for Process
Companies both large and small always wrestle with things like revenue, cash flow, profitability, head count, and maybe even the P&L once in awhile. But from an abstract point of view, I see many companies I work with (and for) struggle with the concepts of progress and process – especially as it relates to business process and culture. Did your company trade progress for process?
Who Moved My Cheese? Why Culture and Process Are So Important.
When there are issues with culture and process, you know things aren’t just a little off – they are really screwed up!
Review What You Do
It happens all the time, that we do the same thing over and over, never once thinking about how we could improve the process to streamline it and make it more accurate. Don’t fall victim to this trap, and take a minute to consider what you do everyday. You might be surprised, as I was, that the most obvious and common things you do on a daily basis are the ones you can improve the most.
When Exception Becomes The Rule
Do you live in a high-touch environment where you service customers that are high-touch? In other words, do you work in a place where “the talent” has to be coddled and pampered to maintain a certain order of things?
Meet Me at the Intersection of Passion and Process
Do you ever feel like you are walking a tightrope over a pit of hungry alligators while juggling flaming torches? How do you deal with a change of direction?
Favorite Quote of the Day: Process or Procedure?
So which do you prefer, procedure or process? Creativity or productivity?
Systems not rules – Favorite quote of the day
I just wrapped up the first read of a book a friend of mine gave me – called Raving Fans. This is book about turning good customer service into Raving Fan service. Here’s a quote that really struck me…
Information: Not Enough or Too Much?
Several years back, I know everyone always wanted more information and more data to make [insert adjective of choice here] decisions… Fast-forward a few years and just about everyone uses a search engine of sorts to find what they need in the mountain of data we are inundated with. What does that say about the [...]
Culture Is the King of Change!
I just recently had the pleasure of meeting a new friend, Corey Smith, at ITEX, who runs the Master the Business blog, through a colleague of mine, Darrel Amy, who owns Dealer Marketing Systems. He wrote a rather interesting article on his blog that I was thumbing through called ‘Does change always equal ROI?’
I responded [...]
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