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problem solving
Is The Problem Sales Versus Support?
Why is it that sales and support seem to have this stereotypical rift?
Fixing the Focus: 9 Lessons Learned About Problem-Solving
How many times have you been frustrated with someone breaking a process, or someone’s missteps causing you more work? In our haste to be efficient, multi-task, and leverage our technology to create more time – I would ask whether we sometimes miss the forest for the trees?
Do you understand what your customers are trying to accomplish?
I have just spent the past 3 weeks working with my firewall vendor’s technical support trying to extend our corporate VoIP network to our branch offices. It was suppose to be a simple thing and only require a few clicks of the mouse…
Let me start by saying a VoIP (Voice over Internet Protocol)Â phone system is a [...]
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