By Ken Stewart on January 20, 2010
I’m a big advocate for listening to what your customers are telling you – listen to what they say but anticipate what they need. If you don’t, you risk being irrelevant, obsolete, or worse – entering a death spiral, as I gingerly mentioned in my last article, Is 2013 the End of Our Industry.
A more in [...]
Posted in Change, Technology | Tagged IT predictions, Managed Services, MPS, professional services
By Ken Stewart on December 17, 2009
ZDNet special author, Leslie L. Gordon IBM, starts her article, Nine ways IT can help organizations ‘go green’ and reduce paper consumption (follow the link to the full article), with how expensive liquid ink is and outlines 9 ways in which organizations should consider reducing costs and offering some help in environmental stewardship.
While I don’t wish [...]
Posted in Business, Change, MPS, Technology | Tagged IT, Managed Services, paradigm
By Ken Stewart on December 9, 2009
Tom Callinan just wrote a very intersting article, MPS: the 30% Catastrophe.
While I don’t agree with everything coming out Tom’s mouth, this is where we are going. Over the next ~2 years I truly believe the IT/VAR space will consume the traditional dealer space – taking with it the pieces we have come to love, [...]
Posted in Business, Change, MPS | Tagged Change, Managed Services, MPS, outsource
By Ken Stewart on July 7, 2009
The business of assessments is a business unto itself these days. There are those selling you “how to run a proper assessment” kits. There are those selling clients on “objective assessments” to prevent any skewing of facts or figures (as if non-bias is even possible when dealing with a quantitative and qualitative study). There are even those simply giving the assessment away for a chance to present their facts and findings to the executive board. All have their place, but all have their objectives as well.
Posted in Business, Change, Culture, MPS | Tagged Managed Print Services, Managed Services, Trust
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