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innovation
Your Good is not Good Enough.
Customer satisfaction is often thrown around like the word “good”. Good might be meant in the best of intentions, “I had a good day!” Or it might not, “How are you?” someone asks. “Eh, — I’m good I guess,” is the response.
But customer satisfaction is a number easily measured but not necessarily easily converted. It [...]
Are You Retrenching or Retooling?
I’ve seen all manner of strategery and angst surround this “new selling mystique†seemingly spreading like wildfire across our industry.
“It’s harder. It takes longer. I’m not seeing the results I want to see.†In other words, “How can I make it easier?â€
These might be valid points. However, it continues to be my observation that change [...]
Can Apple Take Over the Enterprise?
At a recent Apple March 6 Event, Steve Jobs and some of his team outlined both the iPhone Enterprise Beta Program and iPhone Software Development Kit (SDK). While the long awaited SDK has been eagerly devoured by developers across the industry, I was keenly watching the Enterprise Roadmap.
In a nutshell, this allows the iPhone to [...]
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