By Ken Stewart on February 3, 2010
“How do I know you can provide what I need?” This foundational question is at the very core of every question a customer asks of its provider. Make no mistake, you are always having to prove yourself at multiple stages throughout each of your relationships.
Certifications are often thought to be the key to proving how [...]
Posted in Culture, Technology | Tagged CCNA, certifications, Cisco, CompTIA, helpdesk, MCP, MCSE, Microsoft
By Ken Stewart on March 24, 2008
Ah, there is nothing better than spending hours and weeks trying to solve one little annoying problem only to stump the technical support engineers so badly that the only thing they can say is that we need to upgrade our software yet again… I am told we are pretty far behind, and it would be [...]
Posted in Business, Technology | Tagged core, helpdesk, Infrastructure, Software, technical support, upgrade