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firewall
If You Care You’ll Call: WatchGuard Reaches Out.
I was contacted by one of their technical support managers, concerned that my experience with their company was less than stellar. She asked if I had time to talk, and I gladly carved out time to review the cases to see just what might have went wrong. Learn what happened when WatchGuard takes time to call and chat.
Is the Sun Setting On WatchGuard
In a bad situation, bad customer service and unresponsive technical support simply makes things worse. In this article, WatchGuard shows it is slipping …
What’s In a Checkbox: Part 2?
…This time I must have won some sick and twisted lottery of suffering! Another checkbox rears its ugly head.
The changing face of WatchGuard Technologies
Several years ago, WatchGuard Technologies was recommended to me to manage our SMB perimeter security. They went from best to worst, with some very poor business decisions, and back to one of the best again.
Do you understand what your customers are trying to accomplish?
I have just spent the past 3 weeks working with my firewall vendor’s technical support trying to extend our corporate VoIP network to our branch offices. It was suppose to be a simple thing and only require a few clicks of the mouse…
Let me start by saying a VoIP (Voice over Internet Protocol)Â phone system is a [...]
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