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Customer Service
Four Reasons Why Poor Service Wins
With everyone scrapping like dogs in commodity markets, how in the world can anyone not offer a great product and outstanding customer service? Well, as I can confess, if your product is good enough who cares about the service?
The Owner and the Manager: A Lesson in Perspective.
Can you afford to tell your clients that they are a burden to you? Are you clients a burden to you?
Living Transparently: It Just Is What It Is.
we must always seek alignment our customers’ perceptions with our own truths by offering transparency of action and intent. The common misconception of offering this transparency is that is is either very hard or very easy (depending upon whether you speak with consultant or salesman, respectively) to achieve it. This is inaccurate.
When Does Process Kill Service?
Why is it that so many companies put barriers up between you and the resources you need?
If You Care You’ll Call: WatchGuard Reaches Out.
I was contacted by one of their technical support managers, concerned that my experience with their company was less than stellar. She asked if I had time to talk, and I gladly carved out time to review the cases to see just what might have went wrong. Learn what happened when WatchGuard takes time to call and chat.
The Customer Is NOT Always Right!
Sometimes the customer is NOT always right. Can you fire your customer?
Is the Sun Setting On WatchGuard
In a bad situation, bad customer service and unresponsive technical support simply makes things worse. In this article, WatchGuard shows it is slipping …
The 1% – How Do You Define Yourself?
How many of you have experienced the broad hand of “justice” due to a fellow associates selfish behavior? Have you not felt slighted because of a broad and over-arching policy that restricts everyone due to a few people’s negligence?
Systems not rules – Favorite quote of the day
I just wrapped up the first read of a book a friend of mine gave me – called Raving Fans. This is book about turning good customer service into Raving Fan service. Here’s a quote that really struck me…
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