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Culture
Your Good is not Good Enough.
Customer satisfaction is often thrown around like the word “good”. Good might be meant in the best of intentions, “I had a good day!” Or it might not, “How are you?” someone asks. “Eh, — I’m good I guess,” is the response.
But customer satisfaction is a number easily measured but not necessarily easily converted. It [...]
Will Your Team Bring You Home?
We used to have a saying in the Marine Corps, “It’s not the Corps that takes care of Marines, it’s that Marine standing shoulder to shoulder with you that will bring you home.” Will your team bring you home?
Trading Progress for Process
Companies both large and small always wrestle with things like revenue, cash flow, profitability, head count, and maybe even the P&L once in awhile. But from an abstract point of view, I see many companies I work with (and for) struggle with the concepts of progress and process – especially as it relates to business process and culture. Did your company trade progress for process?
Who Moved My Cheese? Why Culture and Process Are So Important.
When there are issues with culture and process, you know things aren’t just a little off – they are really screwed up!
The Sipping Life
Much like a fine wine, life is meant to be sipped not gulped. I believe we must be able to sense when to stop and drink it in – just where we are in that instance. Do you take time to taste life, or are you so busy consuming it, your life is living you?
Is Your Product Like a Cold Cup of the Corporate Coffee?
It’s Monday morning and you are rounding out your morning routine by getting into the office, powering up the ole’ laptop, and deciding by royal proclamation, “It’s time for coffee.”
Are We Truly Free?
What does it mean to be a free society? Or for a citizen to possess freedom? Liberty allows you the free will of action and speech up to the point that you infringe upon another’s liberty.
Favorite Quote of the Day: Process or Procedure?
So which do you prefer, procedure or process? Creativity or productivity?
The Parable of the Sandwich Sign
What happens when a team doesn’t work together? The message gets lost. Today a parable by Max Lucado.
It starts at the top (by Corey Smith)
Change is not easy to implement in an organization. People are resistant to change. Where does change start?
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