Subjects focusing around best practices in business, team-building, customer service, management, helpdesk, IT, consulting, solutions sales, and professional services (among other things).
“If it’s too good to be true, then it probably isn’t true.” That’s how the saying goes, right? How often do you buy something you are suspicious of? Being real with your customer elevates the level of trust in the buying cycle.
I receive a good many PR solicitations each week with this or that firm asking [...]
How do you start your Monday’s? Jotting down your list of to-do’s, thumbing through your mental Rolodex of things ahead, or maybe just gritting your teeth the night before in anticipation of the crush of your day?
A former LouisGray.com teammate, Rob Diana of Regular Geek, wrote a very thought-provoking article entitled Are You Managing Resources or Building [...]
Have you ever shouldered the burden of guilt for an upstream problem when a document failed to come out of one of your devices, just because you have oversight of the printer and MFP fleet?
While so many are still wrangling about the definition of MPS, don’t forget that any strategy requires change management in order to be effective. [...]
Why change? Isn’t change painful?
When do you change? When you decide you need to change, how do you change?
People and organizations who anticipate change are among those who not only survive but thrive in rapidly shifting landscapes. But change requires exerting effort to bridge the current state to that of the anticipated future state, and [...]
Why did I buy a MPS program?
According to the Photizo Group, the new primary buyer of managed print services (MPS) is IT for approximately 60 percent of all transactions. I just happen to have the perspective of being a former customer who launched a MPS program within his company in 2001, working for a dealer [...]
With dozens of e-mails flying at us each day, streams of news, SMS messages, Twitter, Facebook and meetings to plan meetings has the sincerity left the building? With so many quick touches what happened to the masters of relationships – those professionals who knew the key to quality time is nothing more than time spent [...]
Strapped for cash? Don’t have the budget? Well, HP may want to help you – and help themselves keep inventory turns from slowing.
According to The Register, HP is offering a 0% financing for a 12-month and 36-month lease transaction ranging between $1,500 to $150,000. The 12-month offers an option to buy the assets for $1 [...]
Planning on ramping up your services arm to compensate for the loss in revenue and declining profits? Think again. The cogs of change continue to grind onwards, with IDC forecasting caution will rule spending habits in North America this year. According to their Worldwide Black Book, the hardest pressed will be the small and medium business (SMB) [...]
How important is managed print services (MPS) to your business if you are currently a company who specializes in document output? Is MPS a fad, or a get rich quick scheme? Is MPS a platform to simply sell more hardware?
While predictions at the start of any new year abound, those who keep their ear closest [...]
In America, many companies believed green to be a passing consumer-driven fad. Then it seemed many companies began to see how green could generate some green – much like organic foods demanded a premium; after all, you are helping to save the world so you shouldn’t mind paying a little extra for that, right?
Well, get [...]
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