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How (NOT) to Gather Customer Feedback that Instigates Positive Change

Sometimes, if you really want to know what your customers are thinking, you just have to ask. I launched an experiment earlier this Spring meant to help three retail businesses garner these kind of insights. We set up physical comment boxes in all of their stores, and posted signs inviting them to “text the manager” […]

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Do You Have the Heart For It?

Do you have the heart for it?

If you were an artist, which would you choose: To create your own unique and inspired works of art (even if it meant scratching a meager living) or bring others’ inspiration to life as a well-paid, commissioned painter? In world of business, each of us makes this choice. The real question is whether you know […]

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6 Keys to Drive Revenue and Increase Loyalty

When you find yourself in a tough economy and your market share is under attack, what is the one thing you are hyper-focused on? Customer loyalty. World-class companies are fanatics about loyalty, regardless of the economic cycle or their own market dynamics. But what is the definition of loyalty? More importantly, how do you measure […]

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Your Software Demo is Killing Me!

I’m on the other end of another software presentation about a software product I’m halfway interested in – and I’m dying here! How many software demos have you been through that really spurred a reaction? Well, what I mean is a reaction other than you wanting to be on the other side of this demo […]

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Skype, Can I Get Some Love?

“It’s all about who you talk to,” is evidently Skype’s new tag line! When you match a product and service that fits a need (Skype) and a customer that has a need and budget (me) the rest should be pretty easy, right? Not so fast. I’m a big believer in customer experience during the buying […]

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My Secret to Success in Goal Setting

It’s funny how much running imitates life. In the Marine Corps, we ran a lot. I’d usually run at least nine miles a week, and found that the key to staying the distance was simply keeping my hope alive. After several years of running the equivalent of a 5k each time I ran, I picked up quite […]

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Recommetiquette: How to Ask for Recommendations Using LinkedIn

Nothing feels better than a pat on the back, and LinkedIn makes no exception to this rule! For those not familiar with LinkedIn, it is a professional social platform to share opportunities, ideas and information. Millions of professionals subscribe, and some might coin the service as Facebook for business professionals. Many have made valuable connections […]

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Did You Get the Email?

Do you ever feel a little overwhelmed – or a lot? Do the mountains of to-do’s seem overwelming or the projects seem daunting?

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Stargazers Wanted!

In years past, many travelers used the night sky to navigate uncharted oceans and unclaimed lands. They looked into the deep, black sky filled with the stars of legend and the like. Orion, Leo, Pisces and Crux — all constellations standing upon centuries of lore. But most could not read their stories, making way for a special breed […]

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FREE Time Management Tool: Download the Daily Focus Pad

Destroy Distraction Daily Focus Pad by ChangeForge

Of all the workplace productivity and time management tools I’ve tried over the years, I never could find one that had everything I needed in one spot. So I created my own called the Daily Focus Pad. In their book, Rework (affiliate), Jason Fried and David Heinemeier Hansson speak about creating their products to scratch their […]

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