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How (NOT) to Gather Customer Feedback that Instigates Positive Change

Sometimes, if you really want to know what your customers are thinking, you just have to ask. I launched an experiment earlier this Spring meant to help three retail businesses garner these kind of insights. We set up physical comment boxes in all of their stores, and posted signs inviting them to “text the manager” […]

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Do You Have the Heart For It?

Do you have the heart for it?

If you were an artist, which would you choose: To create your own unique and inspired works of art (even if it meant scratching a meager living) or bring others’ inspiration to life as a well-paid, commissioned painter? In world of business, each of us makes this choice. The real question is whether you know […]

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Is MNS a ‘Hotty’ or a ‘Notty’? 10 Questions to Ask Your Consultant.

The cyclical nature of trends in the imaging industry never ceases to {amaze} amuse me. There’s fresh buzz beginning to sprout that “MPS is dead and MNS is what’s hot!” So the question is whether MNS (managed network services) or ITS (IT services) is a ‘hotty’ or a ‘notty’? I can’t believe how many emails […]

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My Secret to Success in Goal Setting

It’s funny how much running imitates life. In the Marine Corps, we ran a lot. I’d usually run at least nine miles a week, and found that the key to staying the distance was simply keeping my hope alive. After several years of running the equivalent of a 5k each time I ran, I picked up quite […]

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The Future is Now – g-speak by Oblong

This is going to be great, and just plain cool… g-speak by Oblong. Link to video: http://vimeo.com/2229299 Originally featured on TechCrunch.

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Did You Make My List? My 10 Twitter Lists

Are you experiencing information overload? Are you using new media, especially social media like Twitter, as effectively as you can? Everyone enjoys being on the in-crowd, in the know and on top of things. With all of the information floating around, it’s become a necessity to have a great filter to look through. In 2008, […]

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Did You Get the Email?

Do you ever feel a little overwhelmed – or a lot? Do the mountains of to-do’s seem overwelming or the projects seem daunting?

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Stay Focused: The Little Things That Matter

Do you ever feel a little overwhelmed – or a lot? Do the mountains of to-do’s seem overwelming or the projects seem daunting?

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Stargazers Wanted!

In years past, many travelers used the night sky to navigate uncharted oceans and unclaimed lands. They looked into the deep, black sky filled with the stars of legend and the like. Orion, Leo, Pisces and Crux — all constellations standing upon centuries of lore. But most could not read their stories, making way for a special breed […]

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Top 10 Takeaways: 2011 Global MPS Conference

It’s a wrap folks, and Photizo Group’s 2011 Global MPS Conference was a hit! In my traditional fashion, I recap my top 10 takeaways from this year’s conference. This year was particularly interesting as I now get to see what goes on behind the scenes as well — and it certainly added to my appreciation […]

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