- Pain, Pleasure and Perspective: Dealing with Change (Part 2 of 2)
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Culture
Team culture is one of the most valuable things a company can create to serve its customers’ best interests and stay in business! Perhaps that’s why it’s so hard to build quality teams.
Your Good is not Good Enough.
Customer satisfaction is often thrown around like the word “good”. Good might be meant in the best of intentions, “I had a good day!” Or it might not, “How are you?” someone asks. “Eh, — I’m good I guess,” is the response.
But customer satisfaction is a number easily measured but not necessarily easily converted. It [...]
Production or Productivity: Are Your Actions Aligned with Your Attitude?
How do you start your Monday’s? Jotting down your list of to-do’s, thumbing through your mental Rolodex of things ahead, or maybe just gritting your teeth the night before in anticipation of the crush of your day?
A former LouisGray.com teammate, Rob Diana of Regular Geek, wrote a very thought-provoking article entitled Are You Managing Resources [...]
BPM: Why Should MPS Providers Care About Business Process Management?
Have you ever shouldered the burden of guilt for an upstream problem when a document failed to come out of one of your devices, just because you have oversight of the printer and MFP fleet?
While so many are still wrangling about the definition of MPS, don’t forget that any strategy requires change management in order to [...]
7 Steps to Surviving Change
Why change? Isn’t change painful?
When do you change? When you decide you need to change, how do you change?
People and organizations who anticipate change are among those who not only survive but thrive in rapidly shifting landscapes. But change requires exerting effort to bridge the current state to that of the anticipated future state, and [...]
Are Certifications Worth The Paper On Which They Are Written?
“How do I know you can provide what I need?” This foundational question is at the very core of every question a customer asks of its provider. Make no mistake, you are always having to prove yourself at multiple stages throughout each of your relationships.
Certifications are often thought to be the key to proving how [...]
Special Edition: Sharp Supports Haitian Relief
Many of us bloggers have a maverick streak in us – and we tend to take it out on large corporations. We like to jab at them as being soulless or perhaps lacking in common sense. While that debate can certainly rage on, it is with a humbled awe I share with you what warm [...]
The 6 Pillars for Success and Perspective
Again and again I hear so many ask why this program failed to take off or why that customer awarded the contract to another vendor, and truthfully it almost always goes back to these core basics.
In a recent article released by ChannelWeb, Predictions for 2010 from the VAR 500, Rick Marcotte, President And CEO of [...]
Live It, Love It, or Leave It.
In each of us there is a unique desire to be happy. This takes many shapes and sizes, and is one of the wonderful things making this world we live in so beautiful. Those of us who participate in our various communities (be it social or industry) have an affinity for sharing of ourselves. I [...]
The Heart of Thanks
Today, across America we recognize a single day focused upon giving thanks for what we have. Thanksgiving is often thought of as the doorway to the holiday season for many; Christmas, Chanukah, and Kwanzaa are a few celebrated here in America.
But it is set aside from the rest of the holiday celebrations as its core [...]
Are You Retrenching or Retooling?
I’ve seen all manner of strategery and angst surround this “new selling mystique†seemingly spreading like wildfire across our industry.
“It’s harder. It takes longer. I’m not seeing the results I want to see.†In other words, “How can I make it easier?â€
These might be valid points. However, it continues to be my observation that change [...]
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