by Ken Stewart
on May 30, 2012
in Business, Managing Change, People
If you were an artist, which would you choose: To create your own unique and inspired works of art (even if it meant scratching a meager living) or bring others’ inspiration to life as a well-paid, commissioned painter? In world of business, each of us makes this choice. The real question is whether you know [...]
by Ken Stewart
on April 3, 2012
in Business, Sales
When you find yourself in a tough economy and your market share is under attack, what is the one thing you are hyper-focused on? Customer loyalty. World-class companies are fanatics about loyalty, regardless of the economic cycle or their own market dynamics. But what is the definition of loyalty? More importantly, how do you measure [...]
by Ken Stewart
on January 24, 2012
in Business, Managed Services, Sales, Technology
“It’s all about who you talk to,” is evidently Skype’s new tag line! When you match a product and service that fits a need (Skype) and a customer that has a need and budget (me) the rest should be pretty easy, right? Not so fast. I’m a big believer in customer experience during the buying [...]
by Ken Stewart
on June 2, 2011
in Business, Featured, Managing Change, Social Media, Time Management Tools
Are you experiencing information overload? Are you using new media, especially social media like Twitter, as effectively as you can? Everyone enjoys being on the in-crowd, in the know and on top of things. With all of the information floating around, it’s become a necessity to have a great filter to look through. In 2008, [...]
by Ken Stewart
on May 16, 2011
in Business, Change, Featured, Managed Services, Managing Change, People
In years past, many travelers used the night sky to navigate uncharted oceans and unclaimed lands. They looked into the deep, black sky filled with the stars of legend and the like. Orion, Leo, Pisces and Crux — all constellations standing upon centuries of lore. But most could not read their stories, making way for a special breed [...]
by Ken Stewart
on May 8, 2011
in Business, Change, Highlights, Managing Change, People
Of all the workplace productivity and time management tools I’ve tried over the years, I never could find one that had everything I needed in one spot. So I created my own called the Daily Focus Pad. In their book, Rework (affiliate), Jason Fried and David Heinemeier Hansson speak about creating their products to scratch their [...]