Comments on: Is The Problem Sales Versus Support?

By: Brochure Printing

Brochure Printing — Sat, 26 Sep 2009 18:56:01 +0000

The treatment of the issue is very comprehensive and lucid. Keep posting more issues like this.

By: Brochure Printing

Brochure Printing — Sat, 26 Sep 2009 16:56:01 +0000

The treatment of the issue is very comprehensive and lucid. Keep posting more issues like this.

By: GregWalters

GregWalters — Wed, 23 Sep 2009 06:21:39 +0000

Correct on all counts, except that Leftist-thing.

I make Reagan look like JFK…er…come-and-go…yup, that's me too.

By: ChangeForge | Ken Stewart

ChangeForge | Ken Stewart — Tue, 22 Sep 2009 01:35:21 +0000

Eh, typical response from the egocentric, leftist, sales-elitist party to which you so obviously belong. I've seen your type come and go, my friend… come-and-go!

By: GregWalters

GregWalters — Mon, 21 Sep 2009 02:24:03 +0000

Ok – it's simple really.

Sales people, in the past, make promises for other people in the organization to keep.

How u like me now?

By: Michael_Josefowicz

Michael_Josefowicz — Sun, 20 Sep 2009 12:25:53 +0000

One of the ways I've been looking at is that the customer is buying risk of failure insurance going forward. Since the marginal cost of delivering insurance is very low, this is where it's possible to give a low cost service for a fair price and still earn a margin.

When you look at through this kind of lens, it's pretty clear that you've got it just right. The box sale is the beginning of delivery of the service that has real margin. It's the only way I've been able to figure out how MPS can produce something at a low enough cost that will get to a reasonable margin.

The problem, as you also point out, is that sales think they are "making the money" without noticing that the real margins on the box are low and will only get lower.

By: Designer Eyeglasses

Designer Eyeglasses — Sat, 19 Sep 2009 20:24:36 +0000

Sales and support both should be good for marketing this products. This is very interesting article. thank you