Comments on: Living Transparently: It Just Is What It Is. http://changeforge.com/2009/02/02/living-transparently-it-just-is-what-it-is/ where business and technology collide... Wed, 10 Mar 2010 11:32:44 -0700 http://wordpress.org/?v=2.8.6 hourly 1 By: ChangeForge | Ken Stewart http://changeforge.com/2009/02/02/living-transparently-it-just-is-what-it-is/comment-page-1/#comment-4539 ChangeForge | Ken Stewart Sun, 08 Feb 2009 14:48:29 +0000 http://www.changeforge.com/?p=896#comment-4539 Ken, when speaking of perception being a reality in the area of customer service, or I would assume learning, the customer's or student's views the product or service through a prism of sorts. This colors the reality a certain way - which may be different for each individual.<br><br>The difference is that in customer service, I would contend when this perception is colored badly the consumer believes their experience to encompass the entirety of the company's core values and overall feeling about them personally as a customer. This can lead to abandonment of the company based on the consumer's poor feelings about the brand.<br><br>So, what I'm referencing here is a little bit of business philosophy that is a core belief in many sales organizations. In this instance, many believe this to be reality, as opposed to philosophy ;-)<br><br>I might have to look into Karl Popper a little more. Thanks for the link. Ken, when speaking of perception being a reality in the area of customer service, or I would assume learning, the customer's or student's views the product or service through a prism of sorts. This colors the reality a certain way – which may be different for each individual.

The difference is that in customer service, I would contend when this perception is colored badly the consumer believes their experience to encompass the entirety of the company's core values and overall feeling about them personally as a customer. This can lead to abandonment of the company based on the consumer's poor feelings about the brand.

So, what I'm referencing here is a little bit of business philosophy that is a core belief in many sales organizations. In this instance, many believe this to be reality, as opposed to philosophy ;-)

I might have to look into Karl Popper a little more. Thanks for the link.

]]> By: ChangeForge | Ken Stewart http://changeforge.com/2009/02/02/living-transparently-it-just-is-what-it-is/comment-page-1/#comment-858 ChangeForge | Ken Stewart Sun, 08 Feb 2009 12:48:29 +0000 http://www.changeforge.com/?p=896#comment-858 Ken, when speaking of perception being a reality in the area of customer service, or I would assume learning, the customer's or student's views the product or service through a prism of sorts. This colors the reality a certain way - which may be different for each individual.<br><br>The difference is that in customer service, I would contend when this perception is colored badly the consumer believes their experience to encompass the entirety of the company's core values and overall feeling about them personally as a customer. This can lead to abandonment of the company based on the consumer's poor feelings about the brand.<br><br>So, what I'm referencing here is a little bit of business philosophy that is a core belief in many sales organizations. In this instance, many believe this to be reality, as opposed to philosophy ;-)<br><br>I might have to look into Karl Popper a little more. Thanks for the link. Ken, when speaking of perception being a reality in the area of customer service, or I would assume learning, the customer's or student's views the product or service through a prism of sorts. This colors the reality a certain way – which may be different for each individual.

The difference is that in customer service, I would contend when this perception is colored badly the consumer believes their experience to encompass the entirety of the company's core values and overall feeling about them personally as a customer. This can lead to abandonment of the company based on the consumer's poor feelings about the brand.

So, what I'm referencing here is a little bit of business philosophy that is a core belief in many sales organizations. In this instance, many believe this to be reality, as opposed to philosophy ;-)

I might have to look into Karl Popper a little more. Thanks for the link.

]]> By: kallan http://changeforge.com/2009/02/02/living-transparently-it-just-is-what-it-is/comment-page-1/#comment-857 kallan Sun, 08 Feb 2009 08:23:00 +0000 http://www.changeforge.com/?p=896#comment-857 Kia ora Ken<br>Is perception reality?<br><br><a href="http://en.wikipedia.org/wiki/Karl_Popper" rel="nofollow">Karl Popper</a> had a few theories on that. It is phiosophical, but then so is what you speak of here.<br><br>Catchya later Kia ora Ken
Is perception reality?

Karl Popper had a few theories on that. It is phiosophical, but then so is what you speak of here.

Catchya later

]]> By: ChangeForge | Ken Stewart http://changeforge.com/2009/02/02/living-transparently-it-just-is-what-it-is/comment-page-1/#comment-847 ChangeForge | Ken Stewart Fri, 06 Feb 2009 20:23:53 +0000 http://www.changeforge.com/?p=896#comment-847 Steve, that's hilarious! Sorry to give you the jitters ;-) Steve, that's hilarious! Sorry to give you the jitters ;-)

]]> By: Frick http://changeforge.com/2009/02/02/living-transparently-it-just-is-what-it-is/comment-page-1/#comment-845 Frick Fri, 06 Feb 2009 18:52:22 +0000 http://www.changeforge.com/?p=896#comment-845 Flew out of JAX this morning seat 30F, you guessed it over the wing. As we rolled toward the runway all I could think about was those three loose screws so I guess your reality impacted my perception. Flew out of JAX this morning seat 30F, you guessed it over the wing. As we rolled toward the runway all I could think about was those three loose screws so I guess your reality impacted my perception.

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