FireFox Answers Back

For those of you fanboys (and fangirls) of FireFox 3, this post is for you:

As many of my valued readers might know, I have been following various social media outlets for a few months, with some mixed results.

Let me be frank when I say that I think there is a log of egotistical stuff going on in the world of social media, but I have met some really nice people through channels like Twitter, FriendFeed, Plurk, and so on.

Twitter, in specific, is rather interesting in that I typically post little observations or aggravations about the world at large. For those of you that don’t know what Twitter is, it is what is termed as a micro-blogging site; more to the point, it is a way for you to post little tidbits in 140 words or less.

So it was that I found myself aggravated with some goings on of FF3. It would at some points sieze up, or not allow CAPTCHA’s to be displayed properly on some blogs… This was rather frustrating.

So I blabbed about it on Twitter – and Firefox Answered.

At first firefox_answers gave me what I thought was a mundane answer, uninstall your plug-ins…

“Gee, really? What fantastic advice,” I said… and got a response back. In fact, I got several responses back, much quicker than any of the other twitterers (yes that is what they are called).

… and I ended up enjoying some crow to go with my serving of humble pie – because even though the plugin was only meant to help render FriendFeed a little more cleanly – it stepped on some other pages toes.

Here are the take-aways:

1. Those companies in Tech using social media to talk with their customers are very savvy.
2. Social media used in this fashion creates a very warm customer experience.
3. I should quit thinking I know everything about technology just because I’m in technology – and be a little more humble when instructed to do something by the official semi-official Mozilla FireFox Twitter Technical Support Account.

… it was a plug-in … come on cut me some slack!

So I’m changing my default browser back to FF3 to look for some more flaws… I know, great attitude right? Well, now I have @firefox_answers.