Last Friday, my 5 month old 52″ HD plasma television started acting really strange. I could turn power on and off, but I couldn’t select any other inputs nor could I adjust volume.
Rule number 1: pull power from wall… didn’t work.
Rule number 2: concede defeat and call tech support.
So I called Circuit City’s technical support line, which of course was closed, and then I tried calling Panasonic’s technical support line and they were also closed. I suppose watching a DVD on the ole’ laptop wasn’t so bad.
Saturday:
Called technical support with Panasonic and received word the issue was evidently firmware related. Now for all of you old timers out there, did you know televisions now have microprocessors and firmware? I’m used to this on computers and copiers, but not televisions. Will the wonders never cease.
I digress. They decided to mail me firmware. This would take a week to reach me… not good, but a decent fall back option if I run into problems.
Monday:
I’m over the fact that I couldn’t achieve technical support instant gratification, and called Circuit City’s technical support line one more time. I got a scheduler on the line, and someone was to be dispatched to my house on Thursday.
We are moving up in the world at least.
Wednesday:
Get a call from the proprietor of the local servicing agency and we talk through some things. He kindly offers to run out because he thinks it should be a 5 minute fix to re-flash the firmware.
The Cavalry Arrive:
The same gentlemen I spoke with pulls up driving a really big, red truck. He comes to the door wearing thick, square glasses and talked with a heavy southern accent. Seemed like a really nice guy.
He pulls out his paperwork with the SD card and walks over to the television. He stoops over to put the SD card in the slot, stops, and leans in closer. He looks back at me, and then again at the small slot in the front of the television.
He stands up, and looks at me and asks if I know how a quarter might have gotten put in the slot.
Ahh, the love of a child…
As he proceeded to clear the jam and hand me the quarter, I thanked him profusely for his visit, realizing he didn’t have to cover the problem under warranty.
I called my daughter down and begin to calmly explain the situation. She of course looks puzzled and asks, “It’s not a piggy bank?”
Well, if it is, that is the most expensive piggy bank I’ve ever seen. I will tell you all friends, the price of a quarter went way up.
Ken Stewart’s blog, ChangeForge.com, focuses on the collision between the constantly changing worlds of business and technology. Ken is also the Director of Technology at Kearns Business Solutions.
