http://changeforge.com/2008/03/08/11/ where business and technology collide... Tue, 16 Mar 2010 10:06:00 -0600 http://wordpress.org/?v=2.8.6 hourly 1 http://changeforge.com/2008/03/08/11/comment-page-1/#comment-724 Is Change an Evolution or a Revolution? | ChangeForge | Ken Stewart | Where business and technology collide Mon, 19 Jan 2009 18:30:51 +0000 http://www.changeforge.com/?p=11#comment-724 [...] not a gadget guy (even though I just about cried when my wife bought me the 32 GB Touch for my birthday).  I don’t seek change for change’s sake or to have the latest and greatest whiz-bang. [...] [...] not a gadget guy (even though I just about cried when my wife bought me the 32 GB Touch for my birthday).  I don’t seek change for change’s sake or to have the latest and greatest whiz-bang. [...]

]]> http://changeforge.com/2008/03/08/11/comment-page-1/#comment-22 ChangeForge… » What is the Sexy Enterprise? Sat, 22 Mar 2008 15:36:39 +0000 http://www.changeforge.com/?p=11#comment-22 [...] Scoble bemoans having to use SAP because some CIO in his ivory tower made a business decision and forced him to use it. Why not look at end user adoption as a key metric? Can you live by the subjective metric of customer satisfaction? Embrace this simple fact, when you really meet the needs AND wants of your customers, it becomes a game changer… it’s ultimately the greatest metric for true success (see my previous posting Are You Focused on What Your Customers Need, or What They Want?) [...] [...] Scoble bemoans having to use SAP because some CIO in his ivory tower made a business decision and forced him to use it. Why not look at end user adoption as a key metric? Can you live by the subjective metric of customer satisfaction? Embrace this simple fact, when you really meet the needs AND wants of your customers, it becomes a game changer… it’s ultimately the greatest metric for true success (see my previous posting Are You Focused on What Your Customers Need, or What They Want?) [...]

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