By Ken Stewart on February 8, 2010
Planning on ramping up your services arm to compensate for the loss in revenue and declining profits? Think again. The cogs of change continue to grind onwards, with IDC forecasting caution will rule spending habits in North America this year. According to their Worldwide Black Book, the hardest pressed will be the small and medium business (SMB) [...]
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Posted in + Featured, Business, Change, MPS, Technology | Tagged 2010 IT Spending, IDC, SMB
By Ken Stewart on February 5, 2010
Have you ever been somewhere and remembered you left a file on your computer at home? Do you just need to see what your parents are talking about when they say, “That thing just won’t go over there?”
I’ve been using LogMeIn products for a number of years now, both for work and for personal use. [...]
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Posted in + Featured, Technology | Tagged LogMeIn, Remote Access
By Ken Stewart on February 3, 2010
“How do I know you can provide what I need?” This foundational question is at the very core of every question a customer asks of its provider. Make no mistake, you are always having to prove yourself at multiple stages throughout each of your relationships.
Certifications are often thought to be the key to proving how [...]
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Posted in + Featured, Culture, Technology | Tagged CCNA, certifications, Cisco, CompTIA, helpdesk, MCP, MCSE, Microsoft
By Ken Stewart on February 1, 2010
How important is managed print services (MPS) to your business if you are currently a company who specializes in document output? Is MPS a fad, or a get rich quick scheme? Is MPS a platform to simply sell more hardware?
While predictions at the start of any new year abound, those who keep their ear closest [...]
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Posted in + Featured, Business, MPS | Tagged Ed Crowley, Managed Print Services, MPS, MPSA, Photizo Group
By Ken Stewart on January 29, 2010
Unemployed? Feel like you can’t catch a break?
Being unemployed is not easy. Psychologically, it can be downright demoralizing as it threatens the very security of putting food on the table and keeping shelter over your head.
For the unemployed, I’m sure everyone has advice about what you should or shouldn’t do. Perhaps the piece of advice [...]
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Posted in + Featured, Technology | Tagged 37Signals, CRM, Highrise, SaaS, SFA
By Ken Stewart on January 23, 2010
The Managed Print Services Association (MPSA) is pleased to announce the start of the 2nd annual MPS Leadership Awards for our mutual industry. These highly coveted awards provide the industries only recognition for the leaders that are helping to shape and benefit the Managed Print Services industry.
See the following briefing document that covers the Award [...]
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Posted in + Featured, Industry News, MPS | Tagged 2010 MPS Leadership Awards, MPSA, Photizo Group
By Ken Stewart on January 20, 2010
I’m a big advocate for listening to what your customers are telling you – listen to what they say but anticipate what they need. If you don’t, you risk being irrelevant, obsolete, or worse – entering a death spiral, as I gingerly mentioned in my last article, Is 2013 the End of Our Industry.
A more in [...]
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Posted in + Featured, Change, Technology | Tagged IT predictions, Managed Services, MPS, professional services
By Ken Stewart on January 18, 2010
The recent movie 2012 predicted the end of the world. After reading some of last weeks headlining stories, provided by Joe over at Document Solutions Daily, perhaps 2013 spells the end of our industry as we know it.
Two articles in particular caught my eye:
The Wake-Up Call (Tom Callinan, Strategy Development)
Cloud Computing Contributes to Mass IT Exodus (Andrew [...]
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Posted in + Featured, Business, MPS, Technology | Tagged IT, Managed Print Services, Outsourcing, printing decline, SaaS
By Ken Stewart on January 2, 2010
As humans, we seek to categorize, define and otherwise bring order to the unordered; it is in our nature. Many have attempted to define the term managed print services, and it always causes me to chuckle.
Greg of DOTC posted an interesting editorial which ends up being more about the state of things within our industry [...]
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Posted in + Featured, Business, MPS | Tagged Contextual Definition, Managed Print Services, MPS Definition, Results