How painful is the current economy for you, for your sales team? How painful is it to evolve into a new business model, or are you even certain you need to change? Change is constant, but the evolution we need to survive is often painful at best. Photizo Group predicts that 50 percent of the [...]
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Customer satisfaction is often thrown around like the word “good”. Good might be meant in the best of intentions, “I had a good day!” Or it might not, “How are you?” someone asks. “Eh, — I’m good I guess,” is the response.
But customer satisfaction is a number easily measured but not necessarily easily converted. It [...]
“If it’s too good to be true, then it probably isn’t true.” That’s how the saying goes, right? How often do you buy something you are suspicious of? Being real with your customer elevates the level of trust in the buying cycle.
I receive a good many PR solicitations each week with this or that firm asking [...]
Are you a dealer or channel partner who is always on the move, always looking for that next sale? Are you short on time and budget for marketing research data to help you make faster, accurate decisions to be there before the market does?
I have been involved with the development and pilot of Photizo Group’s [...]
How do you start your Monday’s? Jotting down your list of to-do’s, thumbing through your mental Rolodex of things ahead, or maybe just gritting your teeth the night before in anticipation of the crush of your day?
A former LouisGray.com teammate, Rob Diana of Regular Geek, wrote a very thought-provoking article entitled Are You Managing Resources or Building [...]
With all of the buzz around MPS, do you ever feel like Peppermint Patty having a conversation with her teacher? “Wah, wah. Wah-wah-wah, wah.”
Trying to keep up with all of the information in the MPS space is almost impossible, let alone trying to determine what is real and what is supposition. Well, aside from the [...]
We continue to see the massive gears of change grind away, with acquisitions and mergers having clear-cut the landscape we once knew. Everyone is still attempting to come to grips with just how billions of dollars in market consolidation will impact not only today’s revenue, but tomorrow’s profitability and growth.
And what of the economic outlook we all face? While many customers began [...]
Have you ever shouldered the burden of guilt for an upstream problem when a document failed to come out of one of your devices, just because you have oversight of the printer and MFP fleet?
While so many are still wrangling about the definition of MPS, don’t forget that any strategy requires change management in order to be effective. [...]
Why change? Isn’t change painful?
When do you change? When you decide you need to change, how do you change?
People and organizations who anticipate change are among those who not only survive but thrive in rapidly shifting landscapes. But change requires exerting effort to bridge the current state to that of the anticipated future state, and [...]
Is anything intended for the benefit of others ever safe from being perverted and profaned, twisted to profiteers’ benefit or just maimed beyond recognition at the hands of the unqualified and uncaring?
MPS, an acronym now commonly paraded around by the unsympathetic selling masses, was originally intended at its outset to be a partnership. While MPS stands [...]
Why did I buy a MPS program?
According to the Photizo Group, the new primary buyer of managed print services (MPS) is IT for approximately 60 percent of all transactions. I just happen to have the perspective of being a former customer who launched a MPS program within his company in 2001, working for a dealer [...]
With dozens of e-mails flying at us each day, streams of news, SMS messages, Twitter, Facebook and meetings to plan meetings has the sincerity left the building? With so many quick touches what happened to the masters of relationships – those professionals who knew the key to quality time is nothing more than time spent [...]
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Planning on ramping up your services arm to compensate for the loss in revenue and declining profits? Think again. The cogs of change continue to grind onwards, with IDC forecasting caution will rule spending habits in North America this year. According to their Worldwide Black Book, the hardest pressed will be the small and medium business (SMB) [...]
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How important is managed print services (MPS) to your business if you are currently a company who specializes in document output? Is MPS a fad, or a get rich quick scheme? Is MPS a platform to simply sell more hardware?
While predictions at the start of any new year abound, those who keep their ear closest [...]
MPS is not a menu to order from at a fast-food joint – but it does bear similarities to a recipe.
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Do you distrust service level agreements? Your perception of SLA’s may indicate how you feel about your vendors or clients!
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D.I.G.(TM) Enables Morphology-Based Cross-Content Multi-Lingual Search for Fast and Accurate [...]
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